FAQ's

36th Parallel Coffee Roastery is a gourmet coffee company based out of Melbourne Australia.

The entrepreneurs that started this company have spent over 10 years in the Specialty Coffee Industry in Australia and know coffee inside out.

36th Parallel artisan coffee is roasted weekly in Melbourne utilizing our exclusive roasting profiles which deliver that undeniable 36P taste.

Our roastary is located in Melbourne, Australia. We have 3 roasting plants of different sizes to roast various coffees.

36th Parallel Coffee Roasters

3 Dairy Drive, Coburg North, VIC 3058, AUSTRALIA

Check out our main website with all our products and our cafe locator. Coffee shop locator here.

We only use 100% ARABICA Coffee.

Our fresh-roasted coffees are specialty-graded, fairly traded, traceable to the farm/co-op level, and eco-friendly. 

We only use the highest quality green coffees that have unique characteristics determined by varietal, terroir, and climate.

All our coffee and capsules are roasted and packed fresh every week.

Yes, we have been certified by Kosher Australia.

Our specialty (single) coffees are roasted from the highest-quality green coffee beans to their greatest flavour potential.

All our specialty coffees are free of defects and have a distinctive character in the cup, with a score of 80 or above when graded according to SCAA Standards.

By lightly roasting the coffee we maintain the characteristics of the bean as defined by the varietal, terroir, and climate.  

We slowly develop the bean and bring it to a gentle drop just after “first crack”.

This allows us to maximise the natural flavours of these high-quality beans.

The perfect roast profile for quality single origins.

Our 36P DECAF is decaffeinated using natural Mountain Water without the use of any harsh chemicals to preserve the outstanding flavour of the beans. 

Our DECAF coffee is 99.9% caffeine-free.

One tree is planted for every order of coffee capsules we sell.

We are very proud to announce that we’ve partnered with One Tree Planted/@onetreeplanted! to help RESTORE WILDLIFE HABITAT in Australia.

One tree is planted for every box of coffee pods sold online

Learn more

We have purchased and tested most of the current range of Nespresso®* machines with our capsules.

We are 100% confident that our capsules will work in your machine.

Our coffee capsules have been specifically designed for use with the Nespresso® system so it will not damage your machine. The capsules are made of a flexible yielding material which won't melt in your machine during the extraction process.

Check out the Compatible Machines That we have tested our capsules on.

Yes, the warranty on your machine is not dependent on the capsules used in the machine and should be honoured by the manufacturer. 

If in doubt, refer to the manufacturer’s warranty information that was supplied with your machine.


Our pods have been tested on all Nespresso®* compatible machines and we are 100% confident that they will also work in yours.

If you experience any issues at all, we recommend to stop using the pods and contact us so we can help you.

Please descale your machine at least once a month.

All orders placed after 10 AM AEST are shipped next business day so your first subscription order will ship pretty much straight away!

Future orders will be shipped weekly/monthly or whatever frequency you selected on the same date of your original purchase.

YES - Just log into your account and update your subscription preferences.

Just log in to your account and in a few clicks your subscription can be paused, date changed or cancelled.

Once your order has shipped you will receive an email that will contain a link to track your order. 

Australia:

Metro Melbourne & Sydney 2-5 business days
Metro Canberra & Brisbane 2-5 business days
Metro Adelaide 2-5 business days
Metro Hobart 3-6 business days
Metro Perth, Darwin 3-8 business days
Regional VIC, ACT, NSW & QLD 2-7 business days, longer for remote areas
Regional SA 2-7 business days, longer for remote areas
Regional TAS 3-8 business days, longer for remote areas
Regional WA & NT 6-12 business days, longer for remote areas

How much does shipping cost?

$10 standard shipping within Australia for orders below $100. Orders over $100 will receive free standard shipping. All orders are shipped via the Australia Post delivery network.

Sorry, not at this stage.

We are sorry to hear that, we'll fix it as soon as we can!

If the package has a visible damage to the outer packaging, this must be claimed with the postal office immediately upon pickup or contact 36P within 24 hours after you have picked up your order.

If the package has a hidden damage or if any product inside is damaged, you must contact 36P within 7 days of your order being removed.

Save the damaged capsules / goods and all original packaging until the claim is completed.

How to handle a claim step by step:

To make it as easy and fast as possible for you, include the following information when sending your complaint:

1. Take photos of the damage so we easily can see what has happened, attach them in your mail to us.

2. If the content is damaged, we need to know how much and what products are defect.

3. We will contact the supplier and continue the case. At the same time, we will ensure that you receive the goods you ordered as quickly as possible, in perfect condition.

At 36P we want to make sure that we deliver you the freshest coffee at the best quality.

That is why we roast all our own coffee and pack them into our capsules at our roastery. Everything is done in house.

Our coffee capsules have been specifically designed for use with the Nespresso® system so it will not damage your machine. The capsules are made of a flexible yielding material which won't melt in your machine during the extraction process.

Check out the Compatible Machines That we have tested our capsules on.

Our pods have been tested on all Nespresso® compatible machines and we are 100% confident that they will also work in yours.

If you experience any issues at all, we recommend to stop using the pods and reach out to us at sales@36parallel.com.au and our customer service team will be in touch to help you out.

Please descale your machine at least once a month.

Depending on the coffee varieties a 36P capsule will contain between 60 and 90 mg caffeine.

The caffeine concentration depends partly on the amount of coffee used to prepare the coffee, and the variety of green coffee used in the capsule.

36P capsules are designed to take between 10 to 15 seconds for optimal extraction.

Our capsules are made from biodegradable material, they may expand when they heat up.

This won't damage your machine, but may case the capsule to get stuck in the chamber.

Gently push it out with your finger or use a fork until it falls out.

You can also just run some more water through by pushing the button which should create enough pressure to release the capsule.

This is a small price to pay to save the environment.

Yes, this is quite normal.

Our capsules are made from a from biodegradable material which is slightly thicker that aluminium capsules.

36P Nespresso®* compatible capsules coffee pods contain approximately 5.5 grams of fresh coffee in each pod.

Our coffee capsules have a shelf life of 18 months.

We roast and pack within a 24 hours. The capsules we use are airtight and packaged with nitrogen flushing to keep the capsules fresh.

A coffee that you purchase in a cafe will most likely contain around 12 grams of coffee per shot.  

If you like your coffee strong or like to drink it out of a large mug, we recommend using two capsules.

Yes! Our coffee capsules are made from plant-based materials which are fully biodegradable and compostable!

Through the use of our biodegradable seal paper, the 36P biocapsule is completely free from aluminium!

This ensures that the biocapsules require no further outer packaging.

Composting takes time and geat so it is possible to dispose of our pods in your home compost however the time it will take the pods to breakdown will vary depending on the conditions of your compost.  

In commercial composting, our pods will breakdown in around 90 days.  

FOGO - We recommend also checking with your local council to see if they will accept the pods along with food scraps in your green waste bin.

Our capsules & specialty coffee deliver a classic espresso shot.

It is advisable to extract a 25ml shot of coffee.

For milk coffees we recommend the following :

Piccolo latte: start with one capsule at 25 ml coffee and add 120 ml of milk.

Latte: use 2 capsules for 50 ml coffee then add 210 ml of milk.

For larger coffees and more milk, you may need to use 3 capsules.

There are 2 options, you can program your Lungo button on your machine to extract additional water up to 120 ml. This will change the intensity and the taste profile of the capsule.

We recommend the coffee shop method of running a normal shot of coffee and topping up with hot water. For stringer long blacks use 2 capsules which will yield 50 ml coffee, poured on top of 180 ml of hot water.