FAQ

Our 36P DECAF is decaffeinated using natural Mountain Water without the use of any harsh chemicals to preserve the outstanding flavour of the beans. 

Our DECAF coffee is 99.9% caffeine-free.

Try some Collagen Peptides in your DECAF Coffee - it is easy.

1. Brew your coffee or espresso.
2. Heat up the milk.
3. Add sugar and collagen powder.
4. Use a whisk to mix it all together.

At 36P we want to make sure that we deliver you the freshest coffee at the best quality.

That is why we roast all our own coffee and pack them into our capsules at our roastery. Everything is done in house.

36P Nespresso®* compatible capsules coffee pods contain approximately 5.5 grams of fresh coffee in each pod.

Depending on the coffee varieties a 36P capsule will contain between 60 and 90 mg caffeine.

The caffeine concentration depends partly on the amount of coffee used to prepare the coffee, and the variety of green coffee used in the capsule.

Check out our coffee intensity chart for capsules here.

Our coffee capsules have a shelf life of 18 months.

We roast and pack within 24 hours. The capsules we use are airtight and packaged with nitrogen flushing to keep the capsules fresh.

36P capsules are designed to take between 10 to 15 seconds for optimal extraction.

Our coffee capsules have been specifically designed for use with the Nespresso® system so it will not damage your machine. The capsules are made of a flexible yielding material that won't melt in your machine during the extraction process.

Check out the list of machines we have tested here.

Our pods have been tested on all Nespresso® compatible machines and we are 100% confident that they will also work in yours.

If you experience any issues at all, we recommend to stop using the pods and reach out to us,

Please descale your machine at least once a month.

Our capsules are made from biodegradable material, they may expand when they heat up.

This won't damage your machine but may cause the capsule to get stuck in the chamber.

Gently push it out with your finger or use a fork until it falls out.

You can also just run some more water through by pushing the button which should create enough pressure to release the capsule.

This is a small price to pay to save the environment.

Yes, this is quite normal.

Our capsules are made from a biodegradable material that is slightly thicker than aluminum capsules.

Yes! Our coffee capsules are made from plant-based materials which are fully biodegradable and compostable!

Through the use of our biodegradable seal paper, the 36P biocapsule is completely free from aluminium!

This ensures that the biocapsules require no further outer packaging.

Composting takes time and geat so it is possible to dispose of our pods in your home compost however the time it will take the pods to breakdown will vary depending on the conditions of your compost.  

In commercial composting, our pods will breakdown in around 90 days.  

FOGO - We recommend also checking with your local council to see if they will accept the pods along with food scraps in your green waste bin.

Our capsules & specialty coffee deliver a classic espresso shot.

It is advisable to extract a 25ml shot of coffee.

For milk coffees we recommend the following :

Piccolo latte: start with one capsule at 25 ml coffee and add 120 ml of milk.

Latte: use 2 capsules for 50 ml coffee then add 210 ml of milk.

For larger coffees and more milk, you may need to use 3 capsules.

There are 2 options, you can program your Lungo button on your machine to extract additional water up to 120 ml. This will change the intensity and the taste profile of the capsule.

We recommend the coffee shop method of running a normal shot of coffee and topping up with hot water. For stringer long blacks use 2 capsules which will yield 50 ml coffee, poured on top of 180 ml of hot water.

Yes, that is completely normal. Our pods do extract slower than Nespresso®* pods. We aim to create authentic espresso characteristics. Extraction time can be up to 20 seconds depending on variant & extraction volume.

Our coffee is very finely ground. Occasionally a few of the very finest particles of coffee may get past the filter plate and extract along with the coffee into the cup.

Press and hold the espresso button.

Keep doing this until you’re happy with the amount of coffee in your cup.

By lightly roasting the coffee we maintain the characteristics of the bean as defined by the varietal, terroir, and climate.  

We slowly develop the bean and bring it to a gentle drop just after “first crack”.

This allows us to maximize the natural flavors of these high-quality beans.

The perfect roast profile for quality single origins.

We accept the following credit cards: MasterCard, Visa and American Express 

We also accept payment by PayPal.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Yes.

You can place an order as a guest with no obligation to create an account.

We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.

Just visit https://www.36parallelcoffee.com.au/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@36parallelcoffee.com.au/ just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@36parallelcoffee.com.au we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

ESTIMATED DELIVERY TIMES.

COVID-19 - There may be delays in the Australian Post service so please be patient.

Parcel Post VICTORIA:

• Metro - up to 2 business days
• Country - up to 5 business days

Other States

• Metro - up to 3-6 business days, depending on lodgement and destination points
• Country - Please ask at your local Post Office

Express Post parcels

Next business day delivery Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.

Outside metropolitan areas guaranteed service is to and from townships only. 

If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee.

We only ship in Australia.

We have flat rate shipping with Free shipping for orders over a certain value.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Delivering your parcel within AUSTRALIA All our orders are dispatched via Australia Post.

Please ensure that somebody is at your postal address to sign for your order.

We have the authority to select the best shipping carrier for specific customer areas and we predominantly use Australia Post as our main carrier.

If Australia Post is delivering your parcel, a signature will be requested upon delivery, however, if the customer is not home, the driver will leave a ‘calling card’ that delivery was attempted.

You will be required to phone the number on the ‘calling card’ to arrange re-delivery or collection if possible. Please bear in mind that the ‘calling card’ is a customer courtesy to inform customers that the courier has attempted a delivery but we cannot hold any responsibility for cards that go missing and we, therefore, encourage our customers to keep following up on deliveries with their tracking provided. I

t is, therefore, the customer's responsibility to keep an eye on their tracking and follow up with us if your order has not arrived in due time so that we can advise on the delivery status. Please note that we send customer tracking numbers via email so that customers may track the delivery status themselves.

That is why it is so important to give us a current email address and a telephone number.

Delivery without a signature:

If you select to waive our requirement to collect your signature upon delivery please provide us with an Authority To Leave your parcel at your address by ticking the ATL box on check out.

Kaffeina Group Pty Ltd does not accept responsibility for any theft of the parcel if you have provided authority to leave as this is not within our control. 

If you have selected to waive our requirement to collect your signature upon delivery by providing your authority to leave the parcel without a signature and your parcel is lost during transit, we cannot accept responsibility to replace the item. 

Please note that if you choose this option, there will be NO proof of delivery, NO way for us to confirm delivery of your parcel took place and NO refund option for not receiving your order.

Incorrect Shipping Address:

If you give us an incorrect address, there may be an additional charge from the courier service to change/redeliver to the correct address. If you have given us an ATL (Authority to leave) AND you have given us an incorrect address, NO REFUND will be available if the parcel is not received or is lost by the courier service.

Phone Numbers are important!

Please ensure you give us the correct phone number in case of queries. All our orders fall under the insurance conditions of the courier used to deliver your order. By ordering on this website, you accept the conditions of insurance.

Refer Policy.

All orders placed after 10 AM AEST are shipped next business day so your first subscription order will ship pretty much straight away!

Future orders will be shipped weekly/monthly or whatever frequency you selected on the same date of your original purchase.

YES - Just log into your account and update your subscription preferences.

Just log in to your account and in a few clicks your subscription can be paused, date changed or cancelled.

You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused, and contained in its original packaging with all tags and labels attached.

We will issue you a store credit.

Please contact our customer service team via sales@36parallel.com.au.

Providing the return is within the 7-day cancellation period and meets our return criteria, we will issue you a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@36parallel.com.au with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Refer certificate.

AS4736-2006 INCORPORATING AMDT. 1-2009

One tree is planted for every order of coffee capsules we sell.

We are very proud to announce that we’ve partnered with One Tree Planted/@onetreeplanted! to help RESTORE WILDLIFE HABITAT in Australia. One tree is planted for every pack of coffee sold online.

36P NESPRESSO®* COMPATIBLE CAPSULES and Coffee do not contain common food allergens, including dairy, gluten, nuts, soy, and eggs.

Other mentions (i.e., “malt”, “chocolate”) are descriptors of the aromatic profile of the coffee and do not infer their presence in the coffee or capsule.

None of our coffees contain any GMOs.

Coffees are very low in calories, with less than 2 calories per cup.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.

Click here.

When you create an account on our website you will automatically be enrolled in our loyalty program and will earn 36P loyalty beans for purchases based on the amount you spend.

You can also earn 36P loyalty beans for referrals and other actions you perform on our website.

Once you've earned enough points, you will be able to exchange them for rewards such as discounts or free products via our loyalty widget.

Only one coupon can be used per order. Cannot be combined with other special offer coupon codes.

Coupons cannot be applied to subscription orders.

To view your 36P loyalty beans balance and redeem rewards, simply login to our website and access the loyalty widget by clicking the launcher icon in the lower corner.

Please note that 36P loyalty beans do not carry any cash value and the awards/rewards can be modified, without notice, at any time.

36P loyalty beans are valid for 24 months.

We reserve the right to terminate your membership in our Rewards Program if you don't use your Loyalty points to earn or redeem points for 24 consecutive months, or if we believe that you have engaged in fraudulent or unlawful activity or failed to comply with these Terms and Conditions.

You cannot sell or transfer your points to anyone.

We will collect and use your personal information in accordance with our Privacy Policy.

We may discontinue our Rewards Program at any time in our sole discretion with no liability to you. If we do so, we'll publish a notice on our website and/or email you to let you know.

We may change the Rewards Program (including the number of points allocated to each product and how points are earned and redeemed) and these Terms and Conditions at any time, or add new terms or conditions. If we do so, we'll publish an updated version on our website. Your continued participation in our Rewards Program will constitute your acceptance of such changes.

These Terms and Conditions apply to our Rewards Program in Australia, and are governed by the laws of Victoria.

You can choose any reward you have enough points to get. If they do not have enough points for a reward, then they will be shown the number of points necessary to get the reward.

Once you Get Reward, the reward will show in their discount list.

You can either 'copy it to their clipboard' and paste the code manually or click 'apply' to automatically apply it to your cart.